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Client Services Associate

  • Date Posted
    • 5.26.22
  • Organization
    • EL Education
  • Commitment
    • Full-Time
  • Location
    • Remote

ABOUT THE ORGANIZATION

EL Education is a national nonprofit partnering with K-12 educators to transform public schools and districts into hubs of opportunity for all students to achieve excellent equitable outcomes. EL Education is guided by a vision of education equity and student potential, by a reimagined definition of student achievement, and offers research-proven resources and practices, including the acclaimed EL Education K-8 Language Arts curriculum, Core Practices, and aligned professional learning. EL Education was founded in 1991 and currently serves 440,000 students in diverse communities across the country. Learn more at ELEducation.org. ABOUT THE

POSITION

The Client Services Associate is a member of the Business Planning Team (BPT) providing administrative support to internal and external partners. The Business Planning Team is led by the Senior Director of Organizational Strategy, with Client Services Associates reporting to the Associate Director of Partner Operations. The Client Services Associate will be assigned to work either with the Partnership team or the Content and Development teams. In both cases, the Client Service Associate will support their assigned Directors in the areas of document creation and tracking, data management, task management, and internal and external communications (by phone, email, and teleconference.) A successful Client Services Associate should possess skills in customer service, attention to detail, time management, and problem solving.

RESPONSIBILITIES

Specific responsibilities include:

Collaborating with internal partners to identify the needs and parameters for documents, then helping to develop and track the documents (such as service proposals and contracts) from creation to execution

Updating internal partners about the status of important documents and tasks

Gathering information and materials from internal and external partners about clients, staffing, and financial matters and compiling those details in a central location such as a Google Doc or Salesforce CRM (depending on the nature of the information); communicating that information to Directors and other stakeholders as needed

When working with data and information, ensuring that the data is being entered and communicated in an accurate and holistic manner

Responding to inquiries from internal and external partners in a timely, informative, and professional manner, or routing the inquiry to the appropriate person for response

Meeting regularly with assigned Directors to review outstanding tasks

Generating and publishing reports using data from Salesforce

Identifying areas for improvement related to practices and systems and communicating this feedback to the Director of Planning and Analysis

Supporting processes to effectively and efficiently prepare for delivery of high- quality professional development (Partnerships team) and/or accomplish primary objectives of the Content and Development teams

CANDIDATE REQUIREMENTS

An ideal candidate for the Client Services Associate position will have a proven track record of providing support to key stakeholders to achieve business objectives, while using systems to manage and communicate data and documents to internal and external partners. Ideal candidates will also have a sincere interest in public education and the mission of EL Education.

Prior Experience/Education:

4-year college degree in business, marketing, economics or education-related field or 2-year degree with specialized training in business

Experience with entering data into a central repository

Experience developing and implementing solutions to solve complex problems

Experience providing proactive communication and related services to clients

Skills:

Strong, professional written and verbal communication skills

Persistent attention to detail and the ability to use and maintain systems for tracking and organizing these details

Exceptional time-management skills

Ability to collaborate with multiple teams across the organization

Flexibility to adapt and adjust procedures to increase efficiency and effectiveness

Ability to build relationships with clients and colleagues to achieve objectives

Strong knowledge of Microsoft Office Word/Excel/Powerpoint Google Apps (gmail, Google hangout, Google drive)

Knowledge of database systems such as Salesforce; willingness to learn new technology

Travel:

Travel will be required up to 20%. Examples include: internal meetings with customer-facing/partnership teams, an annual employee meeting for EL staff, regional and national customer events, etc. Travel percentage will depend on where this person is physically located and if they are in proximity to our headquarter or satellite offices in New York City and Amherst.

COMPENSATION

We offer a competitive salary commensurate with experience and a wide variety of benefits, including paid-time-off, 403b match, maternity/paternity/adoption leave, medical/dental/vision insurance, and more.

HOW TO APPLY

Applications will be reviewed until the position is filled. Please submit your resume and one page cover letter online (link to EL’s Career Page) in MS Word or PDF format. In your cover letter, identify the position you are applying for and how you heard of the job opening and EL Education.

ANTI-DISCRIMINATION POLICY AND COMMITMENT TO DIVERSITY

EL Education seeks individuals of all diverse backgrounds to apply for this position. We are committed to maximizing the diversity of our organization and want to engage all those who can contribute to this effort. EL Education provides equal employment opportunities for all applicants and employees and prohibits discrimination with respect to the hiring or promotion of individuals, conditions of employment, disciplinary and discharge practices, or any other aspect of employment on the basis of sex, race, color, national origin or citizenship status, age, religion, sexual orientation, marital status, pregnancy and parental status, HIV status, gender identity and expression, status with regard to public assistance, status as a veteran, or physical or mental disability or any other factor which cannot lawfully be used as a basis for an employment decision. EOE